Refund policy

Last updated: 12 November 2026

Digital products

Our products are digital files that you can download immediately after purchase. When you choose to start the download straight away, you agree that the right of withdrawal for digital content no longer applies once the download has started, where the law allows this.

If something is wrong

If a file is faulty, incomplete or you cannot access it, email everstride@proton.me within 14 days of purchase. We will send a working file or give you a full refund.

Not what you expected?

Write to us within 14 days and tell us why. We look at every request individually and want you to be happy with your purchase.

How refunds are paid

Approved refunds are paid back to the original payment method through Payhip.